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PhotoBert Refund Policy
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If you are unhappy with your PhotoBert purchase, please contact us at:
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e-mail: Returns@PhotoBert.com
Voice: 860.656.7446
FAX: 866.238.5172
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We will take whatever reasonable steps necessary to ensure your satisfaction.
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Returns/Exchanges:
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PhotoBert will refund the amount of your item(s) purchased excluding shipping costs or will
exchange items if you are unhappy with your purchase (excluding downloadable software).
Returned products must be in brand-new re-saleable condition. Items must be in the original,
undamaged manufacturer's packaging with all packaging materials, including instruction booklets,
packing inserts, and any other items included with the product.
Requests for a refund must be made within 5 days of product receipt. Please
contact PhotoBert via e-mail at
Info@PhotoBert.com with your:
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- Order Number
- The address where the order was shipped
- An explanation of why you are unhappy with your order (we would like to
know how we can improve our products)
- An optional phone number where you can be reached if we have any
questions
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We will send you a return email with an RMA number and instructions for returning your order.
You must ship merchandise for refund within 5 days of receiving the RMA. We recommend using
a trackable shipper when returning merchandise.
Upon our acceptance of the merchandise in new condition in strict conformance with the criteria
of the returns policy, the purchase price will refunded via the method of payment
or a replacement product may be sent. Please allow up to fourteen days from shipment for your
return to arrive
at our Returns Center, as delivery times vary based on shipper selected. Your return will
be processed within 2 business days after receipt of the item by PhotoBert.
The risk of loss for the product being returned shall be with you at all times during
the shipment of such product to the Returns Center. PhotoBert is not responsible
for any consequential or incidental damage resulting from the sale or use of any merchandise
bought from us.
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RETURN / EXHANGE PROCESS:
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- In order to return an item, you need to first obtain an RMA (Return
Merchandise Authorization) number.
- To request an RMA number, emaill PhotoBert Customer Service at
Returns@PhotoBert.com.
- Ensure items are in the original package before shipping
- Include a copy of the invoice and the reason for the return. Please do not place
stickers or shipping labels directly on the original manufacturers package
- The RMA number must be clearly written on the outer packaging
- Ship back to PhotoBert via insured ground service with a tracking
number. Return shipping charges are the responsibility of the customer. We
are not responsible for lost or damaged packages.
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If you have any quesions, please contact us.
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